Welcome to Carterknowle & Dore Surgery
CORONAVIRUS
12th May 2020
Dear Patient,
We write to keep you informed of the practice efforts to ensure we are doing our best to meet the needs of our patients and holding yours and our team safety at high importance.
The practice will continue to offer a streamlined range of services to our patients; you will have a telephone consultation with a member of our clinical team when booking an appointment with our GPs, ANP, Practice Nurses and Healthcare Assistants. It may be that a member of our clinical team can help you over the phone or arrange a video consultation with you, so you do not have to visit the practice.
Our reception team are still here to help, please call the practice on 0114 2291686, and they will provide assistance over the phone.
Dore surgery remains closed and all streamlined services will continue to be provided at Carterknowle surgery. We are currently reviewing this situation every 2 weeks.
We ask that patients suffering a new, continuous cough, or have a high temperature (37.8 degrees or over) or a member in your household have a new, continuous cough or a high temperature DO NOT attend the practice and instead follow advice on NHS 111 Online: https://111.nhs.uk/covid-19.
For patients accessing the practice please use our buzzer doorbell to gain entry to the practice. Please press the bell and one of our team will unlock the door to allow you through for your booked appointment. Please note our reception will ensure they ask the following questions to all entering the practice:
Do you have a new, continuous cough?
Do you have a high temperature (37.8 degrees or over)?
Does anybody in your household have a new, continuous cough or a high temperature?
If any of our patients or visitors answer Yes they will be advised to go home and follow NHS Coronavirus advice.
We would like to thank all of our patients for your ongoing understanding and patience.
From all the Partners at Carterknowle & Dore Medical Practice.
Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
For patients requiring a sick note relating to self–isolation and Coronavirus, this will NOT be issued by the practice. Patients can visit www.111.nhs.uk/isolation-note to print off a note themselves.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else.
Useful Resources
The NHS has a new 'Health at Home' campaign to help you with information you need to contact your GP, order repeat prescriptions, manage your wellbeing and existing conditions – without leaving your home: https://www.nhs.uk/health-at-home/
Advice for Parents: COVID Parent Guide
The latest Government advice can be found on www.gov.uk/coronavirus
The latest information on symptoms of coronovirus infection can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do: https://111.nhs.uk/covid-19
Sheffield City Council have set up a service to help vulnerable patients or those over 70 years that are isolating. They can help with emergency food supplies, medication deliveries and electricity/ gas top ups. To access this help please call 0114 2734567.
IAPT (Improving Access to Psychological Therapies) are doing a 4 week online course for patients on how to cope with Coronavirus: http://iaptsheffield.shsc.nhs.uk/coping-with-coronavirus/ or you can call them on 0114 226 4380
What to do if you have symptoms
Stay at home for 7 days if you have either:
A high temperature
A new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do NOT need to contact NHS 111 to tell them you’re staying at home.
We will not be testing people who are self-isolating with mild symptoms.
(Site updated 21/05/2020)