Beware fraudulent messages regarding the covid vaccination –

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A message to our patients.

As your GP’s we felt the need to write to you at a time of unprecedented demand on our services. Most importantly we want to reassure you that despite what you may have seen in the media our practice, like general practice across the country is open for business and continuing to care for our patients. Throughout the pandemic we have continued to see patients face to face both for routine screening, long term condition management and for urgent problems. In order to do so we have had to adapt the way in which we operate to keep both patients and staff safe and to minimise the risk of virus spread. We’re extremely grateful for the way patients have supported these new ways of working particularly how you have embraced the use of phone and video technology. The use of telephone triage has enabled us to direct our resources to care for you in the most efficient way, often enabling more rapid access to the right investigations and treatment without a lengthy wait to see a GP in person. At the same time it has enabled us up to see those patients that require a face to face assessment with no delay.

Despite our best efforts however we recognise that at times the wait for a routine GP call is longer than we would like. We want you to know that we are aware of this and are doing everything we can to ensure that waits are kept to a minimum. The pressure on General Practice is beyond anything we’ve seen before and is national issue. The Covid pandemic has meant that many patients have stored up issues for which they are now seeking help. It has also resulted in spiralling levels of mental health problems and has changed the ways in which hospitals have delivered care resulting in a knock on effect on our workload.   The practice has recently completed the role of setting up and coordinating Covid Vaccinations for the patients registered with six local practices for which we are extremely proud to have been part of the vaccination effort.   However, since completing this, we are now managing the flu and covid booster programme which puts additional strain on the capacity of our clinical staff and managers.

Please help us to help you. The more information you can give our triage team the more able we are to direct you to the right member of the practice or outside service. We work as a team so the practice nurse, nurse practitioner or physiotherapist may be more suitable than the GP. Your local community pharmacist can provide a range of help including for minor illness and there’s also really good information and links to self help resources on our website and you can use our digital forms for non-urgent issues that will avoid you waiting on the phone.  If you have queries regarding a hospital appointment then your consultant’s secretary is best placed to advice.

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