We ask you to please not telephone the surgery in regards to the Covid-19 Vaccine. We are working through the eligibility criteria’s in line with Government Guidance and when we are in a position to offer you an appointment we will gain contact with yourselves. 

Beware fraudulent messages regarding the covid vaccination –

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Covid-19 Vaccine Information

Welcome to Carterknowle & Dore Medical Practice

We are a team of health care professionals committed to providing a high quality of care which is sensitive to the needs of our patients. Our aim is not only to help when you are ill, but also to keep you healthy.

Our surgeries are modern, computerised and well equipped with good facilities for the disabled including car parking, wheelchair access and toilet provision.

We offer surgeries every week day with a range of specialist skills as well as general medicine. This is a group practice which means you can see any of the doctors. If Dore patients are unable to get an appointment, they may be able to get an appointment at the main surgery at Carterknowle depending on demand.

A message to our patients.

As your GP’s we felt the need to write to you at a time of unprecedented demand on our services. Most importantly we want to reassure you that despite what you may have seen in the media our practice, like general practice across the country is open for business and continuing to care for our patients. Throughout the pandemic we have continued to see patients face to face both for routine screening, long term condition management and for urgent problems. In order to do so we have had to adapt the way in which we operate to keep both patients and staff safe and to minimise the risk of virus spread. We’re extremely grateful for the way patients have supported these new ways of working particularly how you have embraced the use of phone and video technology. The use of telephone triage has enabled us to direct our resources to care for you in the most efficient way, often enabling more rapid access to the right investigations and treatment without a lengthy wait to see a GP in person. At the same time it has enabled us up to see those patients that require a face to face assessment with no delay.

Despite our best efforts however we recognise that at times the wait for a routine GP call is longer than we would like. We want you to know that we are aware of this and are doing everything we can to ensure that waits are kept to a minimum. The pressure on General Practice is beyond anything we’ve seen before and is national issue. The Covid pandemic has meant that many patients have stored up issues for which they are now seeking help. It has also resulted in spiralling levels of mental health problems and has changed the ways in which hospitals have delivered care resulting in a knock on effect on our workload. In addition we as a practice have taken on the role of setting up and coordinating the Covid Vaccination for the patients registered with six local practices. Clearly vaccination is critical to protecting people against the virus and to allowing society to open up again and we are extremely proud to be part of the vaccination effort. The amount of work however that it has required both in planning and running is considerable and puts additional strain on the capacity of our clinical staff and managers. We can only apologise for the inconvenience caused for those patients who usually receive their routine care at our Dore site and would like to reassure you that this is a temporary measure whilst it is repurposed as a vaccine centre. You can continue to receive all your usual care through the practice at Carterknowle.

Please help us to help you. The more information you can give our triage team the more able we are to direct you to the right member of the practice or outside service. We work as a team so the practice nurse, nurse practitioner or physiotherapist may be more suitable than the GP. Your local community pharmacist can provide a range of help including for minor illness and there’s also really good information and links to self help resources on our website and you can use our digital forms for non-urgent issues that will avoid you waiting on the phone.  If you have queries regarding a hospital appointment then your consultant’s secretary is best placed to advice.

Porter Valley Primary Care Network Listening Service

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