Our appointment system involves many different members of our team across a variety of appointment types. You may be managed by a GP, Physician Associate, Nurse Practitioner, Nurse or Physiotherapist. We are able to carry out appointments in a variety of ways including by phone, in person, or by video. We may ask you to send us a photo to help this.
To arrange an urgent appointment required that day please phone the surgery on 0114 2291686. Our reception team will ask for some details to allow us triage your request to the most appropriate person. In many instances a GP will review the information given to reception and phone you back but we also have other colleagues who may be best suited to help you. Sometimes reception may ask you to come to a timed face to face appointment. To enable us to see as many patients as possible the earlier you contact us the more likely we are able to help you. We appreciate that patients cannot know in advance if they are going to be ill, but where possible we please call us before 11:30.
Requests for home visits for both Carterknowle and Dore patients should be phoned through to the surgery before 10.00am whenever possible please.
Emergency visits take priority at all times. Please remember that visits are for patients who are housebound or too ill to come to surgery.
How to make our Services work for you
Our appointments system is designed so that routine appointments can be booked up to one month in advance. Approximately one third of our available appointments are held back as “same day” appointments and are bookable on the day for patients with acute illnesses. Obviously all appointments are limited in number and it may be that all the same day appointments have been taken by the time you call the surgery. In this instance, if your problem is urgent, you may be offered an appointment with our Nurse Practitioner or your details put on the list for a doctor to call you back. The doctor has some emergency appointments available and may book you into one of these if deemed necessary.
You can help us to decide which of these alternatives is most appropriate for you by answering the receptionists questions as simply and clearly as you can. Our aim is that all patients with an acute problem will have a contact with a healthcare professional on the day of their call.
Conversely, to help us with this, if your problem is not acute or your appointment is for a routine matter, please do not request an appointment on the day of your call but pre-book in advance.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.
Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Click here to cancel your appointment
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.