Carterknowle & Dore Medical Practice

1 Carterknowle Road, Sheffield, S7 2DW

137 Dore Rd, Dore, Sheffield S17 3NF

Telephone: 0114 229 1686

Current time is 07:47 - Sorry, we're currently closed. Please call NHS 111



Ways of Ordering Your Repeat Prescriptions:

By Phone

For some years NHS Sheffield Clinical Commissioning Group (CCG) has worked with Carterknowle & Dore Medical Practice to provide a Prescription Order Line telephone service for ordering repeat medication. 

This service was set up as a test service and has only been available to a few volunteer Sheffield general practices, including Carterknowle & Dore Medical Practice and their patients.

The CCG has formally looked for an NHS provider to extend the Prescription Order Line to all general practices in the city but unfortunately has been unable to find one that meets the criteria.  Therefore, as we are unable to provide equal access to this service for all Sheffield patients, the Sheffield CCG have taken the difficult decision to stop providing the Prescription Order Line to all practices, including Carterknowle & Dore Medical Practice from 30 September 2021. 

For more information please click here


Click on the link at the top of this page to be taken to the SystmOnline website. Once logged on you can view you current repeats and send us an order over the internet.

If you are not already set up with online services, click here to fill in a registration form.

You will need to provide 2 forms of identification (e.g. driving licence or utility bill), including one with your photograph. We can arrange to do this via video once you have filled in the form.

We will then issue you a username and password. Once logged in, we suggest that you change the password to something you can easily remember!

Via Reception

Available both at Carterknowle & Dore

You can come down to both our surgeries and physically hand in either the prescription counterfoil, or one of our repeat prescription request slips.

These can be placed in the designated Repeat Prescription Request boxes found in both receptions.

By Post


Carterknowle Road Surgery
1 Carterknowle Road
S7 2DW

Please enclose a self addressed envelope, if you wish your prescription to be returned to you.

Important Information

We no longer accept repeat prescriptions ordered on your behalf by pharmacies.  Please look below for different ways of getting your prescription.

Additional Information

If it will assist you, the local chemists (Co-operative Pharmacy at Dore and Moss Chemists on Abbeydale Road) will collect your prescriptions from the surgery so that you can obtain your medication directly from them.

All patients on repeat medication are required to have regular reviews and failure to attend for these may result in your medication being unavailable unless you see a doctor. If a hospital changes your medication, you must inform us so that we can amend our records. New patients need to see a doctor before their first repeat prescription can be given.

Issuing of repeat prescriptions by the surgery team or through your pharmacy may require the Sheffield NHS Prescription Order Line staff to look at your medication record.


Electronic Prescribing Service (EPS)

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

Is this service right for you?


  • If you don’t want to go to your GP practice every time to collect your repeat prescription
  • Collect your medication from the same place most of the time

Please note that for repeat dispensing, your nominated pharmacy may take longer than 48 hours to process your prescription.

For more information please click here

Prescription Fees

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choice

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.