Carterknowle & Dore Medical Practice

1 Carterknowle Road, Sheffield, S7 2DW

Current time is 08:19 - Sorry, we're currently closed. Please call NHS 111


Telephone: 0114 229 1686

Out of Hours: 111


Ways of Ordering Your Repeat Prescriptions:

By Phone

Ring the Prescription Order Line on 0114 372 3000 between 9am and 3pm, Monday to Friday

Carterknowle and Dore Medical Practice is pleased to offer you a new telephone service to order your repeat prescriptions. Trained NHS healthcare staff will take your phone call and make sure you receive medications that are suitable for you as well as the correct quantity of medication.

This means you will have greater control about getting the medicines you really need at the right time.  Please see the leaslet below for more information:

Sheffield NHS Prescription Order Line- Information Leaflet.pdf


Click on the link at the top of this page to be taken to the SystmOnline website. Once logged on you can view you current repeats and send us an order over the internet.

If you are not already set up with online services, click here to fill in a registration form.

You will need to provide 2 forms of identification (e.g. driving licence or utility bill), including one with your photograph. We can arrange to do this via video once you have filled in the form.

We will then issue you a username and password. Once logged in, we suggest that you change the password to something you can easily remember!

Via Reception

Available both at Carterknowle & Dore

You can come down to both our surgeries and physically hand in either the prescription counterfoil, or one of our repeat prescription request slips.

These can be placed in the designated Repeat Prescription Request boxes found in both receptions.

By Post


Carterknowle Road Surgery
1 Carterknowle Road
S7 2DW

Please enclose a self addressed envelope, if you wish your prescription to be returned to you.

Important Information

We no longer accept repeat prescriptions ordered on your behalf by pharmacies.  If you use this method and you do not think you will be able to take advantage of the Prescription Order Line, please look below for different ways of getting your prescription.

Additional Information

If it will assist you, the local chemists (Co-operative Pharmacy at Dore and Moss Chemists on Abbeydale Road) will collect your prescriptions from the surgery so that you can obtain your medication directly from them.

All patients on repeat medication are required to have regular reviews and failure to attend for these may result in your medication being unavailable unless you see a doctor. If a hospital changes your medication, you must inform us so that we can amend our records. New patients need to see a doctor before their first repeat prescription can be given.

Issuing of repeat prescriptions by the surgery team or through your pharmacy may require the Sheffield NHS Prescription Order Line staff to look at your medication record.


Electronic Prescribing Service (EPS)

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

Is this service right for you?


  • If you don’t want to go to your GP practice every time to collect your repeat prescription
  • Collect your medication from the same place most of the time

Please note that for repeat dispensing, your nominated pharmacy may take longer than 48 hours to process your prescription.

For more information please click here

Prescription Fees

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choice

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.