Practice Access Statement

Carterknowle and Dore Medical Practice welcomes people with disabilities, and this statement has been developed to address the more common issues that people with a disability may face.

We constantly strive to improve accessibility to all our patients and welcome your comments and thoughts.

We endeavour to treat all our patients with any disability or impairment equally according to their needs, within the restraints of our buildings.

Carterknowle

Carterknowle practice is situated on Carterknowle Road. You may alight and unload in front of the practice. Disabled parking is available.

Patient entry to the practice is through the front entrance with ramp access from the car park. There is an intercom to allow communication with our reception team, who will assist entry as required. Entrance has electric swing doors. The reception desk has both high and low levels, suitable for all visitors.

Access to the reception, waiting room, toilets and consulting rooms is possible with a wheelchair. We do also have consulting rooms on the first floor.

Our lift has audible enunciation and tactile buttons with braille at a suitable height. The lift serves the ground floor and floor 1.

An accessible toilet is located on the ground floor with level access and is fitted with grab rails and an alarm.

A hearing loop is available at reception upon request.

The entire practice is non-smoking.

Guide dogs are welcome.

Smoke detectors, alarms and emergency lighting are on all floors.

Interpreters can be arranged on request.

Dore

Dore practice is situated on Dore Road. You may alight and unload in front of the practice. Disabled parking is available in the car park located to the rear of the building.

Patient entry to the practice is through the front entrance with flat access from the car park. There is an intercom to allow communication with our reception team, who will assist entry as required.

Access to the reception, waiting room, toilets and consulting rooms is possible with a wheelchair.

The practice is all on ground floor level with no stairs or steps to access.

A hearing loop is available at reception upon request.

The entire practice is non-smoking.

Guide dogs are welcome.

Smoke detectors, alarms and emergency lighting are in situ.

Interpreters can be arranged on request.