To Book an Appointment
Appointments can be made either online (via SystmOnline) or by telephone.
Who should I book an appointment with?
Book online with SystmOne
Once logged on, it is also possible to book a selection of appointments, check the dates and times of booked appointments and cancel any appointments you are unable to attend up to an hour before the appointment time.
If you would like to use this service you will need to come to the practice with proof of identification, eg. driving licence or utility bill. A user name and password will be generated for you. Once logged in, we suggest that you change the password to something you can easily remember!
Appointments can be made by phoning 0114 2291686.
Our nurse practitioner is available to see for minor ailments most mornings. She works at Carterknowle surgery and sees patients on a same day appointment basis. Please ask at reception for details.
Surgeries are operated on an appointment system, with a mixture of both same day and pre-booked appointments. Pre-booked appointments can be booked up to 1 month in advance. Appointments can be made either over the phone or in person at reception.
There will normally be two doctors and a nurse practitioner taking surgeries at Carterknowle during the morning and three doctors and a nurse practitioner in the evening. Even so, you may experience a wait – please be a patient patient! Should you wish to see a particular doctor, it may be wise to telephone the surgery first to find out when he/she will be taking surgeries, however the practice cannot guarantee that you will be able to see a doctor of your choice on that day.
Dore surgery runs on an appointment basis and consulting times may be subject to change – please phone for an appointment.
We appreciate that patients cannot know in advance if they are going to be ill, particularly children, so emergency slots are left free in each surgery list for emergency appointments. If you phone for an urgent appointment, please make this clear to the receptionist and they will do their best to fit you in. If this is not possible, you will, of course, be seen at Carterknowle.
How to make our Services work for you
Our appointments system is designed so that routine appointments can be booked up to one month in advance. Approximately one third of our available appointments are held back as "same day" appointments and are bookable on the day for patients with acute illnesses. Obviously all appointments are limited in number and it may be that all the same day appointments have been taken by the time you call the surgery. In this instance, if your problem is urgent, you may be offered an appointment with our Nurse Practitioner or your details put on the list for a doctor to call you back. The doctor has some emergency appointments available and may book you into one of these if deemed necessary.
You can help us to decide which of these alternatives is most appropriate for you by answering the receptionists questions as simply and clearly as you can. Our aim is that all patients with an acute problem will have a contact with a healthcare professional on the day of their call.
Conversely, to help us with this, if your problem is not acute or your appointment is for a routine matter, please do not request an appointment on the day of your call but pre-book in advance.
The website has details of the doctors rota for the week which you can access under Doctors Rota.