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Patient Comments

Listed below are a selection of comments from our patients regarding our surgery.
If you wish to contribute to this section please either fill out a comments form found in CK & Dore's reception, or alternatively click here to fill out an electronic comment form (on the electronic form please add at the bottom if you consent to use posting the comment here on the website).

Comment"I felt I need to commend the brilliant service I received recently from your colleagues. Having hurt my back and having presented to the walk in centre about 5 days earlier (I was really struggling to walk!), I contacted the practice last Wednesday as the pain wasn’t subsiding. I was given an urgent appointment (within 5 hours!), was seen by a fantastic locum and received an emergency physio appointment 24 hours later. The physio I saw was equally brilliant, and I left the hub almost symptom free. 36 hours from making contact to being ‘cured’ – the NHS at its absolute best!!

I just wanted to say thank you."

January 2020


"I've had to use the surgery quite a bit recently. Reception staff are great, friendly, kind & accomodating. Clinical staff have been nothing but outstanding. Can't rate it highly enough. Thanks to all staff for helping me during a difficult period. Your efforts are greatly appreciated."

Visited November 2019

Comment"I have been meaning to write to you for some time in order to say a big heartfelt thank you to all staff who work at the practice.

In recent times we have both been very demanding of your services and are always given a prompt and efficient response in line with what is required whether that be; an appointment, consultation, referral, results, advice or signposting.
Additionally, we are always treated with kindness, respect and understanding about any difficulties we are facing.
I feel that we are very lucky to be patients of the practice and realise that such service has been achieved in difficult times with a great deal of commitment from its staff."
-31st July 2019

"I contacted your surgery on behalf of my mother who was very unwell on the morning of Friday 22nd February (2019). I dealt with a lady who answered the telephone, a doctor who called back and another doctor who made a home visit. In each case, the response that we received was courteous, kind, and very efficient. I am grateful for the response and the attention that we received and would like to thank all those who helped us."
"I should just like to place on record my appreciation of the excellent service I received from your Practice last Thursday 17th January 2019.
I was feeling extremely unwell when my wife phoned for an urgent appointment to see a Doctor at 4.20pm.
Your receptionist was more than helpful, with the result that 40 minutes later I was being expertly attended to by your Dr Rawlings who diagnosed influenza and had me admitted to Hospital within the hour, where I thankfully spent the night and again received first class attention.
One hears a lot these days of how impossible it is to get a doctor's appointment, and how generally rubbish the NHS is performing. Well I am here to tell you that this has certainly not been my experience. In fact at the time of writing I am about to return to your surgery for a follow-up appointment.
Once again, thank you all."

Comment"We just wanted to pass on our thanks to the receptionist team and especially Dr Rihal who contacted us on Tuesday 11th Dec (2018) offering emergency advice and care.
We were having a very bad day with all members of our family suffering with a vomiting bug just as we were about to travel abroad. Dr Rihal was extremely sympathetic, patient and kind during the consultation and very reassuring for which we were very grateful. 
Both my wife and I have had to engage with the practice more than we would like in the last year, due to several health issues, but we continue to be impressed with the manner in which we have treated throughout."


Mrs Sheehan:
"Karen, Just want to say a huge thank you for being extremely efficient, conscientious and understanding with me whilst dealing with my concerns over my upcoming smear. Many thanks & best wishes."

CommentMrs Akhtar:
"10/10 receptionists, great doctors"

CommentMr Akhtar:
"Very happy with all the work by the doctors and the girls at the desks.  The best thing they've done for privacy for the patients" [regarding the front desk alterations that have happened recently]

CommentMr Emerson:
"Today at 11:45am I came in to arrange for my ears to be checked prior to visiting the hearing services at the Hallamshire on the 26th October.  Within minutes Tina checked to see that my ears were free from wax.  Karen R, Karen, Jessica, Tina and the receptionists were so helpful and delighted to help me.
I have been registered at the Carterknowle Practice since 1965 (47 years).  The professionalism of the doctors & staff have never failed to impress me”

CommentMr Kelly:
“On Monday 22nd October, I collapsed on Abbeydale Road close to the surgery.  I wish to thank Dr Green and the practice nurse Sue for their swift care and attention before an ambulance arrived and took me to the Northern General Hospital.  I write because I feel strongly that their actions should be appropriately registered with the practice.
It is most reassuring that at a time when I was in need and my wife was in a state of great anxiety we were in the care of calm, professional individuals who took control of the situation in very inclement weather”

CommentMrs Roddis:
"I would like the thank you [Dr Charles] and the other doctors who have looked after my self and my family (for four generations going back to the time of Dr Excel)."

Comment"I just wanted to say thank you for the manner in which I was dealt with when I came into the surgery last week.
Because of the nature of my illness and feeling overwhelmed I became upset at the reception desk, I was immediately taken into a room away from reception and given privacy and the opportunity to express what I was suffering with in a dignified manner. I was also given a same day appointment to speak with the GP. I just wanted to put in writing and commend you for the training you obviously have received and how you value your patients."

Comment"Thank you for all your kindness on the phone and for going that extra mile for me and my husband- we really appreciate your warmth, good humor and very practical help."

Mrs Byles:
"This week I saw Dr Adeney and had an extremely positive experience.  She was very bright, friendly and rigorous.  I explained why I had come to the surgery to see a doctor and after listening to me she said “Before I sort out that problem, is there anything else you would like to tell me about, or talk to me about?”  I have never had that attention given to me in 68years, I was quite dazzled.  I felt she was genuinely interested in me as a person.  She carried on with dealing with my case in a very professional way, thoroughly, empathically and kindly.  She told me she had only just started at the Practice and I am sure she will be a great asset.  Thank you, Dr Adeney for you care.

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