16th June 2020

Dear Patient,

We write to keep you informed of the practice efforts to ensure we are doing our best to meet the needs of our patients and holding yours and our team safety at high importance.

The practice will continue to offer a streamlined range of services to our patients; you will have a telephone consultation with a member of our clinical team when booking an appointment with our GPs, ANP, Practice Nurses and Healthcare Assistants. It may be that a member of our clinical team can help you over the phone or arrange a video consultation with you, so you do not have to visit the practice.

Our reception team are still here to help, please call the practice on 0114 2291686, and they will provide assistance over the phone.

In line with new World Health Organisation (WHO) and NHS England guidance, all patients are required to wear a face covering when visiting the surgery to help reduce the risk of Coronavirus transmission. Please note this will take effect from Monday 15th June 2020.

Dore surgery remains closed and all streamlined services will continue to be provided at Carterknowle surgery. We are currently reviewing this situation every 2 weeks.

We ask that patients suffering a new, continuous cough, or have a high temperature (37.8 degrees or over) or a member in your household have a new, continuous cough or a high temperature DO NOT attend the practice and instead follow advice on NHS 111 Online:

For patients accessing the practice please use our buzzer doorbell to gain entry to the practice. Please press the bell and one of our team will unlock the door to allow you through for your booked appointment. Please note our reception will ensure they ask the following questions to all entering the practice:

  • Do you have a new, continuous cough?
  • Do you have a high temperature (37.8 degrees or over)?
  • Does anybody in your household have a new, continuous cough or a high temperature?

If any of our patients or visitors answer Yes they will be advised to go home and follow NHS Coronavirus advice.

We would like to thank all of our patients for your ongoing understanding and patience.

Who Can Ask For a Test

You can ask for a test:

For yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)

For someone you live with, if they have coronavirus symptoms

Find out more

Test & Trace

The NHS test and trace service will help to control the rate of reproduction (R), reduce the spread of the infection and save lives.

If you develop symptoms, you must continue to follow the rules to self-isolate with other members of your household and order a test to find out if you have coronavirus.

Order a test here or call 119

If you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS test and trace service to help us alert other people who may need to self-isolate.

If you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS test and trace service advises you to do so.

Find out more:

Get an Isolation Note

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

For patients requiring a sick note relating to self–isolation and Coronavirus, this will NOT be issued by the practice. Patients can visit to print off a note themselves.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.

Useful Resources

  • The NHS has a heatwave resource for coping with the heat and COVID-19: Beat the Heat - Coping with heat & COVID-19
  • The NHS has a new 'Health at Home' campaign to help you with information you need to contact your GP, order repeat prescriptions, manage your wellbeing and existing conditions – without leaving your home:
  • The latest Government advice can be found on
  • The latest information on symptoms of coronovirus infection can be found on
  • NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do:
  • Sheffield City Council have set up a service to help vulnerable patients or those over 70 years that are isolating. They can help with emergency food supplies, medication deliveries and electricity/ gas top ups. To access this help please call 0114 2734567.
  • IAPT (Improving Access to Psychological Therapies) are doing a 4 week online course for patients on how to cope with Coronavirus: or you can call them on 0114 226 4380