Care Co-Ordinator

New Care Co

We are a long established busy Medical Practice based in South West Sheffield working across two sites. We offer care to 12,500 patients. We have a large multi-disciplinary team, including a variety of skills, that all work together to provide the best possible care for our patients. This role is a new exciting opportunity in primary care and will be pivotal to ensuring that all patients receive the best possible care and service.

You will support the practice team in coordinating all key activity including delivery of the Quality Outcome Framework Quality Improvements, Birthday Medical Condition Reviews (BMR) and the Local and National enhanced contract specifications. Ensuring improved patient access to services, providing advice and information, and ensuring health and care planning is timely, efficient, and patient-centred.

The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care.

We are looking for an enthusiastic, well organised, individual with a personal desire to succeed and make a difference in this role. Your work will involve working with an evolving and developing multi-disciplinary team. You will also have involvement in the Covid vaccination clinic including the opportunity to be trained in delivering vaccinations along with involvement in the recall process.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

 

Main duties of the job-

 

Working with the practice to ensure that the requirements of the Quality Outcome Framework Quality Improvements, Birthday Medical Condition Reviews (BMR) and the Local and National enhanced contract specifications are met. This will require a change in focus and management of on a monthly basis along with a plan for the month ahead.

Work to achieve monthly and annual targets; providing feedback to the practice management on a monthly basis along with a plan for the month ahead.

Utilise practice data to proactively identify and work with a cohort of patients in order to meet targets.

Ensuring that data and information are received at the correct time, in the correct format, are processed accurately in an agreed format, are appropriately actioned, are stored securely and are transmitted in a way to ensure confidentiality

Provide coordination and navigation for patients and their carers across health and care services, developing excellent working relationships with all partners, wider service networks including the voluntary sector, adult social care and community staff.

Bring together all of a persons identified care and support needs, and explore their options to meet these into a single personalised care and support plan, using excellent communication and organisational skills to liaise with other stakeholders as needed for the collective benefit of the patients.

Manage and prioritise workload on a daily basis and deal with the competing demands of the practice

Help people to manage their needs through answering queries, making, and managing appointments

Ensure that people have good quality information to help them make choices about their care

Implementing and monitoring systems which ensure that patient confidentiality is protected at all times by all staff

Monitoring, evaluating and adjusting the ways in which technology is used in order to benefit patients and the practice. Work towards increasing patient online footfall; supporting patients in accessing their data online.

 

Terms and Conditions-

 

We offer excellent rates of pay; starting on a scale in line with National Living Wage. The salary range for this post is £21,528-£24,336 and would be dependent upon experience of the candidate. We are looking to recruit a full time team member for 36 hours per week.

The ideal candidate will be post-graduate or an individual with previous experience in working towards targets. The candidate will be confident in computer use and spreadsheet packages- IT literacy and numeracy skills both essential.

All employees are given the opportunity to join the NHS Pension scheme; with the practice contributing 14.38% of your monthly earnings toward this.

 

You will have 4 weeks annual leave plus Bank Holiday entitlement - with the opportunity to accrue additional leave with length of service.

 

There is also the option to be part of a group private healthcare scheme.

 

If you feel you could be the person to join our team please get in touch.

You can apply by emailing your application form to – angela.stittle@nhs.net If you have any questions please contact Angela Stittle, Emma Sheldon or Sarah Wylie on 0114 2505466 or 0114 2505467.