We make every effort to give our patients the best possible service. However, we are aware that things can go wrong resulting a patient feeling that they have a genuine reason for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.
The practice operates an approved complaints procedure and endeavours always to resolve complaints to the satisfaction of the complainant. We would ask that you put any complaint you may have in writing (not via email or patient suggestions) to the Practice Manager and an initial response to this should be returned to you within three working days; you will be given the opportunity to discuss this in person should you so wish. We will then do our very best to provide you with a full written response within 10 working days - this may not always be possible if the staff members involved are on holiday for example. If you are not satisfied with the responses received from the practice your complaint can be passed on to the complaints department at the PCT and ultimately the NHS Ombudsman. We sincerely hope this will not be necessary but if so, the practice will furnish you with the relevant details and addresses.